Policies and Tips
ORDERING AND SHIPPING
All items are shipped to the address provided during checkout. Please allow 1 to 2 business days to process your order. Every order is important to me, and I will notify you as soon as they are shipped. Custom orders may take up to 1-2 weeks for completion.
All items are shipped via USPS Flat Rate shipping plus insurance that covers the value of your item/s. For items over $300, the shipping is free.
After processing your order, a shipping tracking number will be generated and sent to the email you provided and you will be able to track your package. All orders take from 2 -5 business days to arrive. Should you have any delays, do not hesitate to contact me at 781-504-5705. Likewise, if you need a rush delivery, I can arrange that for you. Just contact me at the number above.
I do not include a printed invoice to reduce paper usage. But if you need one, please let me know and I will include it with your order. You can send me an email to firstname.lastname@example.org.
RETURNS AND REFUNDS
I want you to be completely happy with your purchased jewelry! If you decide that you don’t want it, please contact me. I will gladly accept all returns or exchanges within 14 days of purchase. All the pieces must be in saleable undamaged condition and in its original packaging. You are responsible for the original and return postage.
Because of the nature of custom or personalized orders, I cannot accept returns for these items. All “sale items” are final.
I make every effort to protect your privacy and the confidentiality of your personal account information. On occasion, I will use the email address you provide to send updates or to contact you when necessary. You may opt-out of receiving mailings at any time. Just write "unsubscribe" in your email subject line. :)
I believe jewelry is meant to be worn every day and for every occasion, and I certainly hope you feel like that with every one of your Terra Nostra Jewelry pieces. Most of my jewelry requires very little care. However, here are some helpful hints to keep your jewelry looking its best.
Caring for Brass or Copper Jewelry
Even though all Terra Nostra Jewelry pieces are protected with a thin layer of microcrystalline wax, this will not last forever. Eventually the metal may be exposed to the elements due to regular wear, and that will result in some color change. My favorite method of cleaning my own jewelry is to use just mild soapy water and a soft toothbrush, or a Sunshine Polishing Cloth. I avoid any harsh acids, chemicals or “magical” cleaners in the market, including vinegar and lemon.
Caring for Sterling Silver Jewelry
Sterling silver will tarnish naturally over time, especially when it comes into contact with oxygen or sulfur, but can be cleaned easily with a soft cloth and silver polish. Wear your silver jewelry often and keep it out of humid areas to reduce tarnishing.
Caring for Oxidized Sterling Silver Jewelry
The black color of oxidized sterling silver is achieved by applying a darkening solution to the surface of the metal. With time and use, the finish may create a new patina but in general it will get better with wear! If you would like to keep that blackened color, I recommend not to use any polishing cloth. You can clean it with mild soapy water and a soft toothbrush.
Caring for Gemstones
Depending on the gemstones, they can easily be cleaned with a mild detergent, warm water and a very soft toothbrush. Then rinse and dry thoroughly with a soft cloth. If you have a piece of jewelry with metal and gemstones, the rule of thumb is NOT to apply any polishing compounds or chemicals (meant for metals) to the stones. Many gemstones are delicate and porous, like turquoise and pearls, and they will be ruined if in contact with strong cleaners. If you have any doubts about the gemstones you have, I would recommend you bring it to a local jeweler for professional cleaning.
Caring for 14k gold Jewelry
Fine gold required little care. Polish with a soft cloth occasionally to remove oils and bring back luster.